A website support chatbot that knows what it doesn't know
Most "support chatbots" are a decision tree wearing a chat bubble, or a model that answers confidently whether or not it's right. TeklTalk answers from your own website, cites the page, and opens a support ticket when it can't.
The problem
A support chatbot that can't answer usually does one of two things: it loops the visitor through a menu of options that don't match their question, or it answers anyway, plausibly and wrong. Both outcomes end the same way — a frustrated visitor and a support ticket that starts with "the bot already tried to help and couldn't."
The alternative most sites settle for is no chatbot at all, and a contact form that gets checked once a day. Either way, the visitor with a question right now gets an answer sometime later, if at all.
What visitors actually ask
- How do I reset my password?
- What's your refund policy?
- Is this compatible with [thing]?
- Why isn't [feature] working for me?
- How do I talk to a real person?
- What are your support hours?
Support Assistant
Answers from this site
Hi! Ask me anything, or I'll get you to a human if I can't help.
Answers from your content, not a script
TeklTalk indexes the pages you already have — help docs, FAQs, policies — and answers the question as it was actually asked, with a link to the page it came from. There's no decision tree to configure and no intents to write by hand.
When it can't answer, it says so — and opens a ticket
If nothing in your content matches closely enough, TeklTalk doesn't guess. It gives the visitor your fallback message and can turn that moment into a support ticket, with the conversation attached, so your team sees the full context instead of starting from a blank inbox message.
Common questions
Is this a live chat with a human, or a bot?
It's a bot that answers from your own content. When it can't answer, it can open a support ticket that a human on your team replies to — so the visitor always has a path to a person, just not a live one in the chat window.
Can I use it alongside our existing helpdesk?
There's no live sync with a third-party helpdesk today. TeklTalk includes its own support inbox — tickets, statuses, priorities, and threaded email replies — so most teams run their whole support flow through it directly.
Will it ever make up an answer?
No. It checks your content first, and if nothing matches closely enough, it says so instead of guessing. The threshold for what counts as a match is yours to set.
How fast can I get this running?
Point it at a sitemap URL, paste one script tag, and it's live — usually in a few minutes.
Point TeklTalk at your site and see what it answers
Index your pages, paste one line of script, and let visitors ask. Free to start, and every answer links back to the page it came from.
Free to start. No credit card required.