Answer every customer, everywhere they ask
Your website. Your e-commerce store. Instagram, WhatsApp and Slack. TeklTalk builds the software that handles the questions your team keeps answering by hand.
TeklDesk
On your website
Answers visitors from your own pages.
- Learns your sitemap, pages and documents
- Links every answer to the page it came from
- Turns what it can't answer into a ticket
TeklFlow
On Instagram and WhatsApp
Runs both channels as one shared inbox.
- Instagram comment-to-DM and story replies
- WhatsApp templates and broadcasts
- No-code automations, optional AI replies
Pending Meta approval.
Watch someone get an answer
Pick where your customers turn up. The conversation plays itself — these are made-up shops, but the software does exactly what you see here.
A visitor opens the chat bubble on your site at 11pm.
This is TeklDesk. It reads the pages you already have, so the answer is the one on your site — and it shows which page it came from, so the customer can check.
More about TeklDeskYou set it up once, in an afternoon
There is no project, no agency and nothing to integrate. This is the whole thing.
- 1
You give it your web address
That's the setup. It reads every page you've published — prices, policies, opening hours, the lot — the way a new starter would read the help centre on their first morning. You don't write answers, upload files or train anything.
- 2
It answers your customers
Someone asks a question on your site and gets a reply in a few seconds, at 2pm or 2am. Underneath the answer is the page it came from, so they can click through and check it themselves.
- 3
You see what your website is missing
Every question it couldn't answer lands in your inbox — by email, on Telegram, or in a Slack channel. That list is the useful part: it's what your customers keep asking and your site doesn't say anywhere.
30+
chatbots created
~5 min
from sitemap to live widget
0
answers without a source
$0
to start, no card required
What it does for you, in plain words
No jargon, no asterisks. Everything below is working software — the TeklFlow column is finished but not open yet.
TeklDesk
- Answer the same five questions a hundred times a week without being there
- Show the page each answer came from, so nobody has to take its word for it
- Say “I don't know” and pass the question to you, instead of guessing
- Take a name and an email in the middle of a chat, with no form to fill in
- Run on a Shopify store and answer from your actual catalogue
- Answer your own team in Slack, where they're already asking
TeklFlow
- Reply to an Instagram comment publicly, then carry on in DMs
- Answer story replies without anyone opening the app
- Keep Instagram and WhatsApp in one inbox the whole team can see
- Hand a conversation to a colleague with the history attached
- Send a WhatsApp message to everyone who bought last month
- Build a follow-up that runs itself, by dragging boxes around
Not sure which one you need?
Where do your customers ask you things?
Two focused products. One team behind them.
TeklDesk and TeklFlow are built and supported by the same team, but they are separate products, each for a different job. They have their own sign-ups, their own pricing and their own documentation, and either one works on its own.
Both have a REST API and signed webhooks, so a developer can wire them to your own tools — or to each other. There is no built-in integration between them today.
The parts most software pages skip
It won't make things up
If your pages don't answer the question, it says so and sends the question to you. An invented answer costs more than no answer — it reaches the customer with your name on it.
It only knows what you've published
Nothing comes from somewhere else on the internet. If it's not on your site or in a document you gave it, it isn't in an answer.
We'll tell you what we don't have
No outside security audit, no penetration test, no signed data agreement, not yet. The security page lists every gap in plain English rather than hiding them.
Read the security pageYou can start without paying
TeklDesk has a free plan and takes no card to set up. If it doesn't answer your customers well, you've lost an afternoon.
See what it costsCommon questions
What is TeklTalk?
TeklTalk is the company behind TeklDesk and TeklFlow, two focused products for talking to your customers: one on your website, one on Instagram and WhatsApp.
Do I need to be technical to set this up?
No. For TeklDesk you give it your web address and paste one line into your site — the same way you'd add Google Analytics. On Shopify you install it from the app store and paste nothing at all. If you can edit your website, you can do this.
How long does it take before it's working?
About five minutes for a normal site: it reads your pages, then the chat bubble is live. Bigger sites take longer to read, but you don't have to sit and watch.
What happens when it doesn't know the answer?
It tells the customer it doesn't know and offers to pass the question on. You get the question — by email, Telegram or Slack — and it becomes a support ticket you can reply to from one place.
Do I need both products?
No. They are separate products with separate sign-ups and pricing. Most businesses will only need one.
What does it cost?
TeklDesk has a free plan with no card required, and paid plans above it. TeklFlow's pricing is published but sign-ups aren't open yet. See TeklDesk pricing
What does TeklFlow do, and when can I have it?
It handles Instagram and WhatsApp for your team — one shared inbox for both, automatic replies to comments and story replies, message broadcasts, and follow-ups you build by dragging boxes around. It's finished but not open: Meta has to approve the app before anyone can connect an account. See TeklFlow
Can the two products work together?
Both have APIs and webhooks, so a developer can connect them yourself. There is no built-in integration between them today.
Where do I get help?
Each product has its own documentation, and you can reach us through the contact page or by email. support@tekltalk.com
Start with the one you need now
TeklDesk is live, free to try, and takes one line of script. You can add TeklFlow later, as a separate product.
TeklFlow is coming soon, pending Meta approval. See what it does