Privacy
Last updated 1 August 2026
This is a working draft. It has not been reviewed by a lawyer and is published so the product is not shipping dead links. Email us if you need the binding terms before they are finalized.
What we store
Mainly two things: the public pages you ask us to index, and the conversations visitors have with your widget. Indexed pages are fetched from the URLs in the sitemap you provide, split into chunks, and stored alongside their embeddings so answers can be retrieved and cited. The only other record we keep is the aggregate traffic count described under Cookies and analytics below.
Conversations
Messages are stored per visitor thread so the widget can hold context across a conversation, and so you can see what people are asking. We do not ask visitors for their identity, and the widget sets no advertising or cross-site tracking identifiers.
Cookies and analytics
This site sets one cookie, and only after you log in: a session token that keeps you signed in. There is no advertising cookie and no cross-site tracking cookie anywhere on it.
We measure how many people visit the pages of this site, including the dashboard once you are signed in, using cookieless analytics. It records aggregate counts — page, referrer, rough country — and stores no identifier that would let us recognise you on a later visit or follow you to another site. That is why you are not being shown a cookie banner.
None of this runs inside the chat widget. Analytics are deliberately excluded from the widget, so embedding TeklTalk on your site does not load our measurement onto your pages or your visitors.
Separation between customers
Every retrieval query is scoped to a single project at the database level, and project ownership is re-checked on each request rather than trusted from the client. Your content is never used to answer another customer’s visitors, and it is not used to train models.
Processors
Answering a question sends the retrieved chunks and the visitor’s message to the model provider configured for your project. Nothing is sent to a provider unless a question was actually asked.
Deletion
Deleting a project deletes its pages, chunks, embeddings, and stored conversations. Write to support@tekltalk.com if you need a specific thread or page removed sooner.