Terms and conditions

1. Our services

TeklTalk crawls the pages you nominate, indexes them, and serves a chat widget on your own site that answers visitor questions from that index, with links back to the pages each answer came from.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations such as HIPAA, FISMA, or the Gramm-Leach-Bliley Act. If your use would be subject to such laws, you may not use the Services.

2. Intellectual property rights

Our property. We own or license all intellectual property rights in the Services, including the source code, databases, functionality, software, designs, text, and graphics (the “Content”), together with the TeklTalk name, logos, and marks (the “Marks”). These are protected by copyright and trademark law.

Your licence. Subject to these Legal Terms, including the Prohibited activities section, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to embed the widget on websites you own or operate, including for your own commercial purposes. Running a business on top of the Services is what they are for.

That licence does not extend to reselling, sublicensing, or offering the Services to third parties as your own product, or to copying, republishing, or redistributing the Content or Marks themselves, without our prior written permission. Requests: support@tekltalk.com.

We reserve all rights not expressly granted.

3. User representations

By using the Services, you represent and warrant that:

• all registration information you submit is true, accurate, current, and complete, and you will keep it so;
• you are at least 18 and have the legal capacity to enter this agreement, and where you are accepting on behalf of an entity, you are authorized to bind it;
• you will not access the Services through automated or non-human means except through the interfaces we provide;
• you will not use the Services for any illegal or unauthorized purpose, or in violation of any applicable law or regulation.

If you provide information that is untrue, inaccurate, or incomplete, we may suspend or terminate your account.

4. User registration

You must register to use the Services. Keep your password confidential; you are responsible for all activity under your account. Tell us at support@tekltalk.com if you believe someone else has accessed it. We may reclaim or change an account name that is misleading, infringing, or otherwise objectionable.

5. Purchases and payment

All prices are in United States Dollars (USD). The amount shown at checkout is the amount we charge, and we add no fee that was not on the pricing page. Where we are required to collect tax on a sale, it will be shown before you confirm.

If your card is denominated in another currency, your bank converts the charge at its own rate and may add a currency-conversion or cross-border fee. Those are charged by your bank and are outside our control, so the amount on your statement can be higher than the price shown here.

If you installed TeklTalk from an e-commerce platform’s app store, that platform bills you. It is the merchant of record, it charges you on the same invoice as the rest of your subscription with them, and its own terms govern the payment. We never create a charge of our own for such an account, and the rest of this section does not apply to it.

Otherwise, payments are processed by Paddle, which acts as the merchant of record. Paddle is the seller on your invoice, and it calculates, collects and remits any sales tax or VAT due in your country. That tax is included in the price shown — it is itemised on your invoice rather than added to your total, so the figure on the pricing page is the figure charged. Accepted methods are those Paddle supports for recurring payments in your country, which typically means credit and debit cards, PayPal, Apple Pay and Google Pay. We do not receive or store your card or bank details — those are held by Paddle under its own terms.

You agree to keep your account email and payment method current so we can complete transactions and reach you, and you authorize us and our processor to charge your chosen method for the amounts due. We may correct errors in pricing even where payment has already been requested or received, and will tell you before charging a corrected amount.

We may refuse or cancel an order at our discretion, including where we reasonably suspect fraud or a breach of these Legal Terms.

6. Subscriptions

Plans. The Free plan is free, requires no payment instrument, and has no time limit. Paid plans are subscriptions billed in advance, monthly or yearly — for example Starter at $19 per month. Each plan carries two enforced limits: total content credits, and messages answered per billing period. A message is one visitor question and the reply to it.

• Free — 100 content credits, 400 messages per month.
• Starter — 1,000 content credits, 4,000 messages per month.
• Pro — 5,000 content credits, 15,000 messages per month.

Reaching a limit stops further indexing, or stops the widget answering, until the period resets or you upgrade. It does not delete anything already indexed.

Billing and renewal. Your subscription continues and renews automatically at the same price unless cancelled. You consent to your payment method being charged on a recurring basis, without separate approval for each charge, until you cancel. Paddle notifies you before a recurring debit. If a charge fails, the processor retries for a short window; your plan continues during those retries, and if they are exhausted the account returns to Free. Where an e-commerce platform bills you instead, its own renewal, notice and dunning rules apply in place of this paragraph.

Cancellation. All purchases are non-refundable. You can cancel at any time from your dashboard, and cancellation takes effect at the end of the current paid term — nothing is switched off early. If an e-commerce platform bills you, cancel from that platform instead: change or cancel the plan in your store’s admin, or uninstall the app, which cancels it for you. We cannot cancel a platform-billed subscription on your behalf, which is why the dashboard does not offer to. The full position, including the billing errors we always refund, is in our refund and cancellation policy, which forms part of these Legal Terms.

Fee changes. We may change subscription fees on at least 30 days’ notice to the email on your account. A new price never applies to a period already paid for, and you may cancel before it takes effect.

7. Prohibited activities

You may use the Services to answer questions from visitors to sites you own or operate, including commercially. You may not:

• index content you do not control or have the rights to index;
• resell, sublicense, or operate the Services on behalf of third parties as your own product, without a written agreement with us;
• attempt to access another customer’s project or data, or circumvent rate limits, quotas, or other enforcement;
• use the Services to publish unlawful material, or to impersonate another person or organization;
• trick, defraud, or mislead us or other users, particularly in any attempt to obtain account credentials;
• interfere with or disrupt the Services, or place an undue burden on them or the networks they depend on;
• upload or transmit viruses or other material that disrupts the operation of the Services;
• systematically retrieve data from the Services to build a competing collection, database, or directory;
• except as permitted by law, decompile, disassemble, or reverse engineer any part of the Services, or copy or adapt their software;
• create accounts by automated means or under false pretenses, or harvest usernames or email addresses for unsolicited email;
• harass, intimidate, or threaten our staff, or make improper use of our support channels.

8. Your content and indexed pages

The Services take content from you in two ways: the pages you nominate for indexing, and the conversations your visitors have with your widget (together, “Your Content”).

You retain full ownership of Your Content. You grant us a non-exclusive, worldwide licence to fetch, store, process, index, and reproduce it solely to operate the Services for you, for as long as your account is active. Your Content is never used to answer another customer’s visitors, and is not used to train models.

By submitting a sitemap or URL, you represent and warrant that:

• you own or are authorized to have those pages crawled, stored, and quoted back to visitors;
• doing so infringes no copyright, trademark, trade secret, privacy, or other right of any third party;
• the pages do not contain unlawful, obscene, defamatory, or harassing material, and do not violate any applicable law;
• you have any consents required for personal data contained in those pages to be processed as described in our privacy policy.

Deleting a project deletes its pages, chunks, embeddings, and stored conversations. You are responsible for Your Content and agree to reimburse us for losses arising from a breach of this section.

9. Feedback and submissions

If you send us a question, comment, suggestion, or other feedback about the Services, you agree we may use and share it for any purpose without acknowledgment or compensation to you. This applies to feedback about the product only — it does not affect your ownership of Your Content under the previous section.

10. Services management

We reserve the right, but not the obligation, to monitor the Services for breaches of these Legal Terms; to take legal action against anyone who breaches them or the law; to refuse, restrict, or disable access to any content submitted through the Services; to remove content that is excessive in size or burdensome to our systems; and otherwise to manage the Services to protect our rights and keep them working.

11. Privacy policy

We care about data privacy and security. By using the Services you agree to our privacy policy, which is incorporated into these Legal Terms and explains what we store, for how long, and who processes it.

The Services are operated from India, and data is processed in India and in other countries where our infrastructure and model providers operate. By continuing to use the Services you consent to that processing.

The Services are not directed at children. We do not knowingly collect personal information from anyone under 18, and will delete it if we learn we have.

12. Term and termination

These Legal Terms remain in effect while you use the Services. You may delete your projects and your account at any time.

We may suspend or terminate your access, without liability, if you breach these Legal Terms or any applicable law, or where your use puts other customers or the Services at risk. We will tell you why. Where a breach can be fixed we will normally ask you to fix it first, unless the breach is unlawful or urgent.

If we terminate a paid account without cause, we will refund the unused part of the period you have paid for. If we terminate for breach, no refund is due.

13. Modifications and interruptions

We may change or remove parts of the Services at any time. If a change materially reduces what a paid plan does, you may cancel under the Subscriptions section and we will not charge you for a period you no longer want.

We cannot guarantee the Services will be available at all times. They may be interrupted by maintenance, faults, or failures at the providers we depend on, and we do not offer a contractual uptime guarantee. Subject to the Limitations of liability section, we are not liable for loss or inconvenience caused by downtime.

14. Governing law

These Legal Terms are governed by the laws of India. TeklTalk and you irrevocably agree that the courts of India have exclusive jurisdiction over any dispute arising in connection with them, subject to the Dispute resolution section below.

15. Dispute resolution

Informal negotiation. To keep disputes quick and cheap, both parties agree to try to resolve any dispute informally for at least thirty (30) days before starting arbitration. That period begins on written notice from one party to the other. Write to support@tekltalk.com first — almost everything is faster to settle by email than by anyone’s lawyer.

Binding arbitration. If informal negotiation fails, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. There will be one (1) arbitrator. The seat and venue of arbitration is Ahmedabad, India, and the language of the proceedings is English.

Restrictions. Arbitration is limited to the dispute between the two parties individually. To the extent permitted by law, no arbitration may be joined with another proceeding, conducted on a class basis, or brought in a representative capacity on behalf of the public or other persons.

Exceptions. The above does not apply to disputes seeking to enforce or protect, or concerning the validity of, either party’s intellectual property rights; disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; or any claim for injunctive relief. Those may be brought in the courts identified above.

16. Corrections

The Services may contain typographical errors, inaccuracies, or omissions — including in descriptions, pricing, and availability. We may correct these and update information at any time without prior notice.

17. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF ANSWERS GENERATED BY THE SERVICES OR OF THE CONTENT THEY DRAW ON, AND WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES IN CONTENT, (2) LOSS OR DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES, (3) UNAUTHORIZED ACCESS TO OUR SERVERS OR THE INFORMATION STORED ON THEM, (4) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SERVICES, (5) BUGS OR VIRUSES TRANSMITTED THROUGH THE SERVICES BY A THIRD PARTY, OR (6) ANY LOSS INCURRED AS A RESULT OF CONTENT MADE AVAILABLE THROUGH THE SERVICES.

18. Limitations of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, IS LIMITED TO THE AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS BEFORE THE CAUSE OF ACTION AROSE. WHERE YOU ARE ON THE FREE PLAN AND HAVE PAID US NOTHING, THAT AMOUNT IS NIL.

Nothing in these Legal Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow limits on implied warranties or the exclusion of certain damages; where those laws apply to you, some of the above may not, and you may have additional rights.

19. Indemnification

You agree to defend, indemnify, and hold us harmless — including our officers, agents, partners, and employees — from any loss, damage, liability, claim, or demand, including reasonable legal fees, made by a third party arising out of: (1) your use of the Services; (2) your breach of these Legal Terms; (3) breach of your representations and warranties, including those about pages you indexed; (4) your violation of a third party’s rights, including intellectual property rights; or (5) what your widget told your visitors. We reserve the right, at your expense, to assume the exclusive defense of any such matter, and you agree to cooperate with it. We will make reasonable efforts to notify you of any such claim.

20. User data

We maintain the data you transmit to the Services in order to run them, along with data about your use of them. We perform routine backups, but you remain responsible for the content you transmit and should keep your own copies of anything you cannot afford to lose. Subject to the Limitations of liability section, we are not liable for loss or corruption of that data.

21. Electronic communications, transactions, and signatures

Visiting the Services, sending us email, and completing forms are electronic communications. You consent to receive communications electronically, and agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, AND RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICES.

22. Generated answers

Answers are produced by a language model from the pages you indexed. A similarity threshold makes unfounded answers unlikely, not impossible, and the model can be wrong, incomplete, or out of date relative to a page you have since changed.

You are responsible for what your widget tells your visitors and should review it as you would any published page. Do not use the Services where a wrong answer could cause harm — medical, legal, or financial advice, or safety-critical instructions — without your own review of the answers given.

Answers cite the pages they came from so your visitors can check them against the source.

23. Miscellaneous

These Legal Terms, together with the policies posted on the Services, constitute the entire agreement between you and us. Our failure to enforce any right or provision is not a waiver of it. We may assign our rights and obligations at any time. We are not liable for any delay or failure caused by events beyond our reasonable control. If any provision is held unlawful or unenforceable, it is severed and the rest remains in effect. Nothing here creates a joint venture, partnership, employment, or agency relationship. You agree these Legal Terms will not be construed against us by virtue of our having drafted them.

24. Contact us

To resolve a complaint or for more information about the Services, contact us at support@tekltalk.com. We aim to reply within two business days.