Turn your knowledge base into something you can ask
A knowledge base is only as useful as a reader's ability to find the right article. TeklTalk reads the whole thing and answers the question directly, with a link to the article it came from.
The problem
Knowledge base search is built around titles and keywords, which means it rewards a reader who already knows what the article is called. Someone searching "why did my payment fail" won't necessarily find the article titled "Declined transactions and retry logic" — even though it's exactly the answer they need.
The usual fallback is browsing categories, which works until there are more than about twenty articles, at which point most readers give up and email support instead — for a question your knowledge base already answered.
What visitors actually ask
- Why did my payment fail?
- How do I cancel my subscription?
- What's the difference between these two settings?
- Is there a way to undo this?
Help Center Assistant
Answers from this site
Hi! Ask me anything — I'll search the whole help center.
One index, every article
Point TeklTalk at your knowledge base's sitemap and it reads every article, then answers a question in plain language instead of returning a list of titles to sort through.
The article, not just the answer
Every answer links to the article it was drawn from, so a reader who wants the full procedure — not just the summary — is one click away, and can verify the answer against your own words.
Find the articles nobody can find
Questions that don't match anything closely enough are recorded as gaps. Sometimes that means an article is genuinely missing; sometimes it means the article exists but the title doesn't match how anyone actually asks. Either way, it's the same fix: a page.
Common questions
Do I need to rewrite my knowledge base for this?
No. TeklTalk reads the articles you already have — point it at a sitemap URL or a list of pages and it indexes them as they are.
What happens when we publish a new article?
Refreshing is manual, not scheduled. Refresh the project after a publish and pages that haven't changed are skipped, so it stays cheap to run often.
Will it ever answer from outside our knowledge base?
No. It only answers from what you've indexed, and says so plainly when a question doesn't match anything closely enough.
Point TeklTalk at your site and see what it answers
Index your pages, paste one line of script, and let visitors ask. Free to start, and every answer links back to the page it came from.
Free to start. No credit card required.