A full support ticket system — not just a chat fallback
Chat escalation is one way a ticket reaches you, not the only one. Run your whole support inbox here — on every plan, including Free — with nothing else to buy or configure.
However it starts, it's a ticket
Chat escalation, your hosted support page, or one you log yourself for a phone call or a DM — every path creates the same kind of ticket, in the same inbox.
It moves through a real workflow
Open → In Progress → Waiting on Customer → Resolved → Closed, with priority from Low to Urgent — set up like a dedicated helpdesk, because it's meant to replace one.
You reply, they get an email
No portal to log into. Your reply lands in their inbox, and anything they send back threads onto the same ticket automatically.
0
third-party helpdesk required
3
ways a ticket can start
5
states from Open to Closed
Built for a team answering its own tickets
Three ways in, one inbox
Chat escalation, the hosted support page, and a ticket you log yourself all create the same kind of record — you never have to check more than one place, and there's no separate tool to buy alongside it.
A workflow like a dedicated helpdesk
Every ticket moves through Open → In Progress → Waiting on Customer → Resolved → Closed, with priority from Low to Urgent — the structure a helpdesk gives you, built in rather than bolted on.
Threaded replies by email
You reply from the dashboard; the visitor sees a normal email and can just reply — no account, no login, no separate portal to check.
Internal notes stay internal
Coordinate with your team on a ticket without the visitor ever seeing it — visually distinct so a private note can never be sent to a customer by mistake.
Every change is a paper trail
Status and priority changes are logged in the thread as they happen — from what, to what, and when — so the ticket doubles as its own audit history.
Log tickets for anything that happened off-platform
A phone call, a DM, an email that landed somewhere else — create a ticket for it yourself, with the priority set from the start, so it's tracked the same way as everything else.
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Illustrative example. Your own list starts filling up on day one.
Common questions
Does this replace Zendesk or Intercom?
For the core of what a helpdesk does, yes: ticket creation from multiple channels, a status and priority workflow, threaded email replies, and internal notes are all built in, on every plan.
Do tickets only come from the chatbot failing to answer?
No. Chat escalation is one of three ways a ticket starts — the others are the hosted support page and logging one yourself for anything that reached you outside either, like a phone call or a DM. All three end up in the same inbox.
Is support ticketing available on the Free plan?
Yes — on every plan, with no seat limit or ticket cap tied to it. It's not an upsell.
How do I find out when a ticket comes in?
Email and/or Telegram, per project — you choose which channels to use from the dashboard's notification settings. Nothing about a new ticket depends on you happening to check the dashboard.
Can a visitor reach support without using the chat widget at all?
Yes. Every project gets its own hosted support page, so someone who came looking for help directly — and never opened the chat — still has somewhere to go.
Curious how visitors reach you the other way? See lead capture →
Run support from here instead of a separate helpdesk
Chat escalation, a hosted support page, and tickets you log yourself — all on the Free plan, from day one.
Free to start. No credit card required.