A shared WhatsApp inbox your whole team can work in
Every conversation on your WhatsApp Business number in one place, with assignment, notes and quick replies, so nothing gets answered twice or missed.
Aisha Khan
2mCan I change my delivery slot?
2Marco Rossi
14mThanks, that's perfect
Priya Nair
1hIs the blue one in stock?
1Daniel Okoye
3hSent you the details
Aisha Khan
Assigned to SamConversations that update live
New messages appear as they arrive, and each contact has exactly one conversation, so history never splits across threads.
Assign, track, close
Hand a conversation to a teammate, and mark it open or closed so the team can see what still needs an answer.
Internal notes
Leave private notes in the thread for colleagues. Customers never see them.
Quick replies and templates
Save the answers you send every day, and pick an approved message template from the composer when you need to start or restart a conversation.
Rich WhatsApp messages
Send and receive images, video, documents and voice notes. Use interactive buttons and lists, reactions and quoted replies, and they arrive on the customer's phone as native WhatsApp features.
Know who's looking
Presence indicators show which teammate has a conversation open, and browser and in-app notifications tell you when something needs you.
Roles for your team
Invite people by link or email as owner, admin, agent or viewer, so each person sees and does what their role allows.
More from TeklFlow
Try shared inbox in TeklFlow
Connect your WhatsApp Business number and bring your team in.