TeklFlow data deletion

Disconnect WhatsApp

You can disconnect your WhatsApp Business account yourself at any time. In TeklFlow, go to Settings, then WhatsApp connection, and choose Reset configuration. This removes your WhatsApp credentials, including the encrypted access token, from TeklFlow, and TeklFlow can no longer send or receive messages for that number.

You can also remove TeklFlow's access from Meta's side: in Meta Business Settings, open Integrations, then Business integrations, find the app and remove it. Messages already received stay in your workspace until you delete them or the workspace.

Delete your workspace and its data

To delete your account and everything in it, email support@tekltalk.com from the address you sign in with, with the subject "Delete my TeklFlow data". We confirm the request with you, then delete:

• Your account details and your team members' access.
• Contacts, conversations and messages (including media), notes, deals, templates, broadcasts and automations.
• Stored credentials, including your WhatsApp access token and any AI provider key.

We complete deletion within 30 days of confirming the request. Backups are overwritten on their normal rotation after that. We may keep the minimum records we are legally required to keep, such as billing records.

Deleting one person's data

If you are a customer of a business that uses TeklFlow and want your messages or contact details deleted, ask that business first: they decide what is kept and can delete it from their workspace. If you cannot reach them, email us and we will help route the request.

More

See the privacy policy for what we store and who processes it.