No-code WhatsApp automations and chatbot flows

Eight ways to start

An automation can begin when any of these happens:

• A new message is received
• A contact's first inbound message
• A keyword matches
• A new contact is created
• A conversation is assigned
• A tag is added
• A scheduled time arrives
• A customer replies to an interactive message

Thirteen kinds of step

Chain steps to build the workflow you need:

• Send a message, buttons, a list or a template
• Add or remove a tag
• Assign the conversation
• Update a contact field
• Create a deal
• Wait (including waiting for a reply)
• If/else condition with yes and no branches
• Send a webhook
• Close the conversation

A visual builder and run logs

Lay the workflow out on a canvas instead of writing code, and check run logs to see what each automation did.

Chatbot flowsBeta

Flows are button-driven chatbots: send a message, offer buttons or a list, collect an answer, branch on a condition, set a tag, hand off to a person or end. Start from a Welcome menu, FAQ bot or Lead capture template, and review each run in its history. Flows currently carry a Beta label in the product.