TeklTalk vs SiteGPT: which AI chatbot should you use?
Both TeklTalk and SiteGPT build a chatbot trained on your own website content. They are not, however, aimed at the same buyer. SiteGPT sells customer-service automation to support teams — helpdesk integrations, human handoff, lead capture, an API. TeklTalk answers questions about your site, with citations, and includes its own support inbox for the follow-up, for a few dollars a month.
The gap shows up first in price. SiteGPT's cheapest plan is $59/month, or $39/month if you pay for a year up front, and there is no free plan — just a 7-day trial you start from a paid tier. TeklTalk starts at $19/month and has a free plan that doesn't expire.
So the honest answer is a question about scope. If you need helpdesk integrations and live handoff, SiteGPT is the more complete product and much of the table below goes their way, though ours includes a built-in inbox with canned replies and an audit trail. If you want a source-cited bot on your site without a support-tool budget, that's what we built.
No credit card required.
Feature-by-feature comparison
Free plan
- TeklTalk
- 100 content credits, 400 messages/mo, unlimited projects — doesn't expire
- SiteGPT
- No free plan — a 7-day trial, started from a paid tier
Entry paid plan
- TeklTalk
- Starter — $19/mo, or $190/year ($15.83/mo), 1,000 content credits, 4,000 messages/mo
- SiteGPT
- SiteGPT Starter — $59/mo, or $468/year ($39/mo) — 4,000 messages, 1 chatbot, 1,000 pages, 1 seat
Mid paid plan
- TeklTalk
- Pro — $59/mo, or $590/year ($49.17/mo), 5,000 content credits, 15,000 messages/mo
- SiteGPT
- Growth — $129/mo, or $948/year ($79/mo) — 10,000 messages, 2 chatbots, 10,000 pages, 4 seats
Pricing model
- TeklTalk
- A flat monthly message count. One question and its reply is one message, whichever model answers it
- SiteGPT
- Messages, counting both the visitor's question and the reply. The quota is shared between GPT-4.1 and GPT-4.1-mini at a ten-to-one rate, which they state plainly: a 10,000-message plan is 10,000 mini messages or 1,000 GPT-4.1 messages, or any mix in between
Remove branding
- TeklTalk
- Included on Starter and Pro
- SiteGPT
- Paid add-on at every tier — $59/mo, or $468/year ($39/mo). On their Starter tier that roughly doubles the bill
Chatbots included
- TeklTalk
- Unlimited projects on every plan, free included
- SiteGPT
- 1 on SiteGPT Starter, 2 on Growth, 3 on Scale ($429/mo)
Source citations
- TeklTalk
- Every answer links back to the page it came from
- SiteGPT
- Not advertised on their site
Hallucination control
- TeklTalk
- Tunable similarity threshold — the bot returns "I don't know" rather than guessing
- SiteGPT
- Persona and custom-response controls; no similarity threshold documented
Install
- TeklTalk
- One script tag, live in about five minutes
- SiteGPT
- One script tag, plus a WordPress plugin and a hosted chat URL
Content volume
- TeklTalk
- Measured in content credits — one credit is about 500 words, 1,000 on Starter
- SiteGPT
- Measured in pages — 1,000 on SiteGPT Starter, 10,000 on Growth, 50,000 on Scale
Data sources
- TeklTalk
- Your website, crawled from a sitemap with a real browser so client-rendered pages are indexed, plus pasted text and .txt, .md, .docx and .pdf uploads
- SiteGPT
- Website and sitemap, file uploads, raw text, YouTube, GitHub, Google Drive, Dropbox, OneDrive, Box and Notion
Channels and helpdesk integrations
- TeklTalk
- Your website widget, a Shopify app and Slack on paid plans: the bot answers when mentioned in a channel or messaged directly, with each channel mapped to a project, and can raise a ticket or post alerts to a channel. Email and Telegram alerts tell you something happened. No WhatsApp, Messenger or Google Chat, and no CRM or helpdesk connectors
- SiteGPT
- Slack, Crisp, Zendesk, Freshdesk, Zoho SalesIQ, Google Chat and Facebook Messenger. WhatsApp, Intercom and HubSpot are listed as coming soon
Slack: workspaces and bots
- TeklTalk
- One workspace can serve several projects: each Slack channel is bound to its own, with a default for direct messages. Available on Starter and Pro
- SiteGPT
- One Slack workspace connects to one chatbot. Needs their Growth plan or above and a Manager or Admin to connect it
Support inbox and tickets
- TeklTalk
- Inbox and board views, a status and priority workflow, canned replies, internal notes, threaded email replies with delivery status, and an audit trail in every ticket, included on every plan
- SiteGPT
- Escalation to a human agent, and connectors that pass conversations to a helpdesk you already run, such as Zendesk or Freshdesk
Alerts to you
- TeklTalk
- Email, Telegram and a Slack channel per project, with a switch for each event: new lead, new conversation, unanswered question and support ticket
- SiteGPT
- Escalation alerts post to the Slack channel you choose, and a teammate can take a thread over with a ✅ reaction
Where the bot can live
- TeklTalk
- Your website, a Shopify store and Slack, one bot trained once
- SiteGPT
- Website, hosted chat page and WordPress plugin, plus Slack, Crisp, Zendesk, Freshdesk, Zoho SalesIQ, Google Chat and Messenger
Lead capture
- TeklTalk
- A hosted endpoint you point your own contact form at, with submissions and analytics in the dashboard and an email, Telegram or Slack alert the moment one lands. The bot itself doesn't ask for details mid-chat
- SiteGPT
- The chatbot collects leads during the conversation
Human handoff
- TeklTalk
- Not live. Anything the bot cannot answer becomes a ticket with the conversation attached, in the built-in inbox, and you reply by email
- SiteGPT
- One-button escalation to a human agent, and switch back to the AI
Languages
- TeklTalk
- Answers in the language of your content; no dedicated multi-language feature
- SiteGPT
- 95+ languages
API and automation
- TeklTalk
- None — the dashboard is the only interface
- SiteGPT
- REST API, CLI, an MCP server, and webhooks on Scale and above
Compliance and enterprise
- TeklTalk
- No published certifications, no SSO
- SiteGPT
- SOC 2 Type II, GDPR, HIPAA assessment with a BAA on Enterprise, role-based access
Where TeklTalk wins
A free plan, not a seven-day trial
SiteGPT has no free tier — the trial runs seven days from a paid plan, so the bot stops when it ends. TeklTalk's free plan runs indefinitely on 100 content credits, 400 messages/mo, needs no card, and is a fine permanent home for a small site.
An order of magnitude cheaper to start
SiteGPT's entry tier is $59/month, or $39/month if you commit to a year. TeklTalk's Starter plan is $19/mo, or $190/year ($15.83/mo). For a team that wants its website's questions answered, the cheaper plan is not a worse version of the same thing — it is the whole job.
The badge comes off without an add-on
Removing "Powered by SiteGPT" is a separate line item at $59/month on top of whatever plan you're on — on their Starter tier, that roughly doubles the bill. On TeklTalk the badge is gone on every paid plan, starting at $19/month.
No message arithmetic
We both count messages, but not the same way. SiteGPT counts your question and the reply as two, and splits your quota between two models where the better one burns it about ten times faster — so a "10,000 message" plan is nearer 5,500 in practice. On TeklTalk a question and its reply are one message, every message costs the same, and there is only one model. The number on the plan is the number of questions you can answer.
Different Slack channels, different bots
SiteGPT's Slack integration connects one workspace to one chatbot. On TeklTalk a single workspace can serve several projects: #sales can answer from your pricing site while #support answers from your help centre, and each project posts its own alerts to its own channel. A button under an unanswered question opens a ticket in the same queue as your website tickets. (Where SiteGPT is ahead: a teammate can take a Slack thread over with a reaction. Ours goes through a ticket.)
Where SiteGPT wins
Far more places to train from
We read your website. SiteGPT also ingests file uploads, raw text, YouTube, GitHub, Google Drive, Dropbox, OneDrive, Box and Notion. If your knowledge lives in a wiki or a drive rather than on public pages, that difference is the whole decision.
It plugs into your support desk, and ours is built in
Crisp, Zendesk, Freshdesk, Zoho SalesIQ, Google Chat, Messenger and WhatsApp, plus one-button escalation from the bot to a human agent and back. We answer in Slack and can open a ticket from there, and our own inbox has a board, canned replies and an audit trail, but we have none of the rest: no other channels, no helpdesk connectors, no live handoff to a person. If a support team that runs on another helpdesk is going to live in this tool, buy theirs.
Leads from the conversation itself
We have lead capture, but it works the other way round: you point your own contact form at our endpoint and read submissions in the dashboard. SiteGPT's bot asks for details mid-conversation and can hand the visitor to a human. It also covers 95+ languages and clusters conversations by topic. If you want the chatbot to be the funnel, theirs is.
A real API and automation surface
A documented REST API, a CLI, an MCP server, and webhooks on higher tiers. We have no public API at all, so anything you want to automate around us, you can't. If you plan to build on top of the chatbot, that rules us out today.
Compliance posture
SOC 2 Type II, GDPR, a HIPAA assessment with a BAA available on Enterprise, and role-based access. We publish none of these. If your procurement process asks for a security review, we will not clear it and SiteGPT will.
Bottom line
Choose TeklTalk if you want a source-cited chatbot answering questions about your site, with a bill you can predict and a free plan that doesn't expire — and you don't need helpdesk connectors, live handoff, an API, or a compliance pack.
Choose SiteGPT if a support team will use this daily: helpdesk and chat integrations, human handoff, lead capture, many data sources, an API, and SOC 2. It costs a great deal more, and for that use case it earns it.
Index your site and see for yourself
The Free plan is the same crawler, the same cited answers, and the same one-line install as every paid tier — just with lower ceilings.
Or read the full pricing page.