TeklTalk vs Tidio: which one fits your site?
Tidio is a live chat tool first. Its centre of gravity is human agents in a shared inbox, with Lyro — their AI — answering what it can before a person steps in. TeklTalk has no live chat and no agents: it answers from your indexed content, cites the page, and says so when it cannot.
If you have people available to take over a conversation, that is a real advantage and Tidio is built around it. If you don't, you are paying for an inbox nobody is sitting in.
One number is worth reading carefully before you compare free tiers: Tidio's 50 free Lyro AI conversations are a **lifetime** allowance, not a monthly one. TeklTalk's free plan gives 400 messages every month, and doesn't expire.
No credit card required.
Feature-by-feature comparison
Free plan
- TeklTalk
- 100 content credits, 400 messages/mo, unlimited projects — resets monthly and doesn't expire
- Tidio
- $0/mo — 50 billable conversations/mo and 10 seats, but only 50 Lyro AI conversations one-off, lifetime
Entry paid plan
- TeklTalk
- Starter — $19/mo, or $190/year ($15.83/mo), 1,000 content credits, 4,000 messages/mo
- Tidio
- Starter — $24.17/mo billed monthly, or $290/year
Mid paid plan
- TeklTalk
- Pro — $59/mo, or $590/year ($49.17/mo), 5,000 content credits, 15,000 messages/mo
- Tidio
- Growth — from $49.17/mo billed monthly, 50 Lyro conversations included
Higher tiers
- TeklTalk
- None — Pro is the top published plan
- Tidio
- Plus from $300/mo plus usage; Premium is custom, from 3,000 Lyro AI conversations
What the AI costs
- TeklTalk
- Included. Every answer comes out of the monthly message allowance
- Tidio
- Lyro is metered separately — standalone from $32.50/mo for 50+ Lyro conversations a month, with per-resolution billing on Premium only
Remove branding
- TeklTalk
- Included on Starter and Pro
- Tidio
- Add-on at $16.67/mo on Growth and Plus; included on Premium
Annual discount
- TeklTalk
- Yearly is ten months' price for twelve months of service, about 17%
- Tidio
- Two months free on annual billing
Answers from your own content, with sources
- TeklTalk
- Every answer links back to the pages it came from
- Tidio
- Lyro answers from your content and can cite it
Install
- TeklTalk
- One script tag, live in about five minutes
- Tidio
- One script tag, or a platform plugin
Live chat with human agents
- TeklTalk
- Not available. There is a lead capture form and alerts by email or Telegram, but nobody can take the conversation over
- Tidio
- The core of the product — shared inbox, 10 seats even on the free plan, mobile apps
Channels beyond your website
- TeklTalk
- The website widget only
- Tidio
- Messenger, Instagram, WhatsApp and email alongside the site widget
Automation builder
- TeklTalk
- None. The bot answers questions; there are no flows to design
- Tidio
- A visual Flows builder with triggers, conditions and proactive messages
Ecommerce integration
- TeklTalk
- Indexes your public store pages. No access to live order or stock data
- Tidio
- Shopify and WooCommerce integrations with live order lookups
Where TeklTalk wins
A free AI allowance that comes back every month
This is the row worth reading twice. Tidio's 50 free Lyro conversations are a lifetime allowance — once they are used, the AI stops until you pay. TeklTalk's free plan resets 400 messages on the first of every month, indefinitely, with no card on file.
The AI isn't a separate line item
On Tidio the plan and the AI are metered apart, so the monthly cost of answering questions depends on a number that isn't the plan price. Here there is one allowance and one price: a message is a question and its reply, and every message costs the same.
Unbadged without a surcharge
Removing Tidio's branding is a $16.67/month add-on until the Premium tier. On TeklTalk the badge is gone on every paid plan, from $19/month.
You find out what it couldn't answer
Every question that falls below the threshold is recorded with the closest match it found, and can be sent to you by email or Telegram as it happens. That list is a content backlog written by your own visitors, and it is the thing that keeps paying after the novelty wears off.
Where Tidio wins
Actual live chat
Tidio gives you a shared inbox and ten seats on the free plan, with mobile apps so somebody can answer from a phone. If a conversation ever needs a person, that is not a feature we have a smaller version of — we don't have it.
More channels
Messenger, Instagram, WhatsApp and email in one inbox. Our widget answers on your website and nowhere else.
Flows and proactive messaging
If you want to design what happens — trigger a message on the checkout page, branch on a condition, collect answers in a set order — Tidio's Flows builder does that. We answer questions and nothing else.
Live store data
Their Shopify and WooCommerce integrations can look up a real order. We index your published pages, so we can quote your shipping policy but never tell a shopper where their parcel is.
Bottom line
Choose TeklTalk if nobody is going to be sitting in an inbox, and you want the questions your site already answers handled automatically with a source link and one flat monthly price.
Choose Tidio if you have people to answer chats, if you sell on Shopify or WooCommerce and need live order lookups, or if you want to design proactive flows rather than only answer questions.
Index your site and see for yourself
The Free plan is the same crawler, the same cited answers, and the same one-line install as every paid tier — just with lower ceilings.
Or read the full pricing page.