An AI chatbot for SaaS sites, trained on your own docs
Your marketing site, documentation, and changelog already answer most of what a prospect wants to know. TeklDesk makes those answers reachable from a chat box, and links back to the page each one came from.
The problem
SaaS buyers ask the same questions in the same order: does it do X, does it integrate with Y, what happens to my data, how much is it once we grow. Every one of those is usually answered somewhere — in the docs, in a pricing FAQ, in a changelog entry from four months ago. The problem is that the answer is three clicks and a search box away, and a visitor evaluating four products does not spend three clicks on any of them.
The same thing happens after signup. A trial user hits a configuration step they don't understand, and the fastest route to an answer is a support ticket you will answer with a link to your own documentation. That reply costs a human twenty minutes and the user a day.
What visitors actually ask
- Do you have an API?
- Can I export my data if we cancel?
- How do I connect my own domain?
- What's the difference between the Team and Business plans?
- Is there a self-hosted option?
- How do I invite someone as a read-only user?
Docs Assistant
Answers from this site
Hi! Ask me anything about the product or the docs.
Docs and marketing pages, one index
Point TeklDesk at your sitemap and it indexes both — the docs subdomain and the marketing site, if both are listed. A prospect asking a pricing question and a trial user asking a configuration question are talking to the same bot, reading the same content you already maintain.
Documentation sites are often built with JavaScript, which trips up simpler tools that only look at the raw page. TeklDesk checks what it actually gets back, and if a page looks too thin to be real, it loads it properly and reads what a visitor would actually see.
Answers you can audit
Every answer carries the pages it was drawn from, as links. That matters more for software than for most categories, because the follow-up question is always "where does it say that" — and a prospect who can click through to your own docs is a prospect who trusts the answer.
It also means you can see what your bot is reading. If it keeps citing a page you meant to delete, that is a documentation bug you would otherwise have found from a confused customer.
The questions nobody wrote a page for
TeklDesk records every question it could not answer, with how close the best match was. That list is the most honest content backlog a docs team can get: it is written by people trying to buy or use your product, in their words rather than yours.
You can have it emailed, or sent to Telegram, as the gaps appear rather than waiting to go looking for them.
Common questions
Can it index a docs subdomain and a marketing site together?
Yes. A project takes as many sources as you like, so a docs subdomain and a marketing site can be indexed into one bot. You can also run them as separate projects with separate widgets — every plan allows unlimited projects, and the allowance is shared across them.
What happens when someone asks about a feature you don't have?
Nothing gets invented. TeklDesk checks your content first, and if nothing matches closely enough, no answer is generated — the visitor gets the fallback message you wrote instead. The question is then recorded as unanswered so you can see it.
Does it stay up to date when we ship a docs change?
Refreshing is something you trigger, not a schedule. You can refresh a single page or a whole project from the dashboard at any time, and pages that haven't changed are skipped, so it's cheap to run after a docs release.
Can it hand a conversation to a human?
There is no live human handoff today. There is a lead capture form you can turn on, so a visitor whose question was not answered can leave their details, and unanswered questions can be sent to you by email, Telegram or Slack as they happen.
Point TeklDesk at your site and see what it answers
Index your pages, paste one line of script, and let visitors ask. Free to start, and every answer links back to the page it came from.
Free to start. No credit card required.