An AI chatbot for ecommerce sites, trained on your own store
Shipping windows, return rules, sizing, materials, care instructions — it is all on your site already. TeklDesk answers from those pages and links the shopper straight to the policy.
The problem
A shopper with a question at the checkout stage is the most valuable visitor on the site and the easiest one to lose. "Can I return this if it doesn't fit" is answered in full on your returns page, but it is in the footer, it is nine paragraphs long, and the answer they need is one sentence in the middle of it.
The alternative is an email to support that gets answered tomorrow, by which point the purchase has happened somewhere else. Meanwhile your support inbox is the same six questions, in rotation, forever.
What visitors actually ask
- Do you ship to Canada, and how long does it take?
- What's your return window?
- Is this machine washable?
- Do you offer gift wrapping?
- Can I change the delivery address after ordering?
- What sizes does this come in?
Store Assistant
Answers from this site
Hi! Ask me about shipping, returns, or any product.
Your policies, in one sentence instead of nine paragraphs
TeklDesk indexes your shipping, returns, sizing and FAQ pages and answers the specific question asked, then links to the page it came from so a shopper who wants the full terms is one click away.
That link is not a formality. For anything with money attached, an answer a shopper can verify against your own policy page is worth considerably more than a confident sentence from a chat box.
It won't invent a policy you don't have
This is the failure mode that makes store owners nervous, and it is the one TeklDesk is built around. When nothing in your content matches the question closely enough, no answer is generated — the visitor gets your fallback message instead.
A bot that improvises a returns window is not a support cost, it is a liability. So how strict the match needs to be is yours to set, and it's checked before any answer is generated.
Find out what your product pages don't say
The questions that come back unanswered are, almost always, a missing line on a product page. Materials, dimensions, compatibility, what's in the box.
TeklDesk keeps that list, alongside which of your pages get cited most often, so you can see both what shoppers want and which content is already earning its place.
Common questions
Does it know live stock levels or order status?
No. TeklDesk answers from the content you index, not from your store's live data, so it can tell a shopper what your shipping policy says but not where a specific parcel is. Questions it cannot answer get your fallback message rather than a guess.
Will it work on Shopify, WooCommerce, or a custom store?
Any store with public HTML pages works, whatever built it. Installation is a single script tag before the closing body tag, so it does not need a platform-specific app or plugin.
Do I have to index every product page?
No. You choose what goes in — a full sitemap, a hand-picked list of URLs, or pasted text and uploaded documents. Many stores start with policy and help pages only, since those answer the questions that actually stall a purchase.
Can I stop it answering on other people's sites?
Yes. Each widget has an allowed-domains list, enforced on the server rather than only in the browser, so the chat only responds on the sites you name.
Point TeklDesk at your site and see what it answers
Index your pages, paste one line of script, and let visitors ask. Free to start, and every answer links back to the page it came from.
Free to start. No credit card required.